Where do I find the guidelines used to decision my authorizations?
Review criteria requirements may differ based on payer and line of business. If you submit authorizations for multiple payers, please be sure to reference the applicable review criteria when submitting your request. You can view all review criteria and guidelines here.
Can I make edits to my authorization request after I have submitted it?
You can view this article for details on what edits can be made to an authorization once it has been submitted.
What are Cohere's turnaround times?
You can see the details for turnaround times for each payer and line of business here. Additionally, we recommend checking out our Lifecycle of an Authorization article for payer-specific details on missing information, peer-to-peer consults, and denials & appeals.
Who do I reach out to if I have questions?
You can view specific contact information for all Cohere clients here.
Where can I learn about what's new at Cohere?
Keep an eye out for our monthly User Newsletter (you are automatically subscribed when you register for a Cohere account). You can also view historic newsletters here. Our newsletter often includes important information about updates to policies and guidelines.