How can I contact Cohere?

Contacting Cohere's support team is quick and easy. The phone numbers which you should use to contact us vary depending on the member's health plan. That specific contact information can be seen on the respective health plan tab at the top of this article. 

  • You may submit a Support Request Form* for nearly all of your requests or questions. This allows you to get the help you need without having to make a phone call!
    • Please do not submit any Protected Health Information (PHI) or other confidential patient information via this form.
Humana Geisinger Medical Mutual of Ohio

Cohere welcomes your questions about authorizations for services that have been delegated to Cohere. Please view the sections below to view specific details about how to contact Humana or Cohere for various requests. 

Cohere general support: (833) 283-0033 

Claims, Grievances, and Appeals

Cohere does not handle claims payment, grievances, or appeals. Please direct questions about these topics to Humana.

If you send a grievance or appeal to Cohere Health, it may cause a delay in processing, as it will take additional time for Cohere to transfer the case to the appropriate Humana contact. 

All grievances and appeals should be directed to Humana at: 

Medicare Commercial

Humana Grievance and Appeal Department

P.O. Box 14165

Lexington, KY 40512-4165

Fax: 855-251-7594 

Humana Grievance and Appeal Department

P.O. Box 14546

Lexington, KY 40512-4546

Fax: 888-556-2128

Additionally, for questions about member benefits, please direct the question to Humana. Please refer to the patient’s insurance card or Humana’s website for the correct contact information.

Submit an authorization

Did you know the average time it takes to submit an authorization through the portal is 3.5 minutes less than the average time it takes to submit an authorization by phone? And authorizations submitted in the portal receive a final determination about 1 day faster than those submitted via phone and fax? 

Click here to learn more about how to submit your next request in the portal. If you don’t have an account, click here to register today!

Check the status of an authorization
Did you know checking the status can be done with no wait times? And no need to reach out for support by using the alternatives described in this article!
Edit or withdraw an existing request
Your ability to do this depends on the payer for the patient, use this article as your guide to learn more about how to make the desired changes.