How do I register for a Cohere account?

To see the PDF version of this document, please click here. 

To watch a demo of the registration process, please click here.

To get started using Cohere’s portal, your organization should designate one administrator to register for an account. The person who completes the registration form will be set up as an admin user and will be responsible for managing user access for your entire organization. Admins will have the ability to set up other organization administrators. 

What to expect:

 

Registration instructions:

1. Visit coherehealth.com/provider/register and select the pink “Register” button.
2. Enter your organization's tax ID number (TIN) and email and press “Create an account”.
3. From here you will see a list of any existing organizations that match the entered information. (Note: If your organization hasn’t registered for an account, you will not see any organizations listed.)

Possible scenarios:

Scenario 1: Organization is listed:

Select the “join“ button to the right of the corresponding organization.

• In the Cohere portal, authorization requests are viewable at the organization level. This means that you will be able to view and submit requests for all of the associated organizations regardless of the physical location that is selected. 

Scenario 2: Organization is not listed:

• Enter additional TINs in the search bar in the middle of the page to expand the organization options.
• If you still do not see your organization, press “create a new organization”.

If you submit authorization requests for multiple locations under the same tax ID number, please select the location that constitutes the majority of your pre-authorization requests. 

• If submissions are roughly equal, select any of the listed organizations. Admin users will be able to add additional TINs.

Account verification options:

Cohere requires account verification to ensure the security of sensitive patient information. After completing the screening questions, you will be asked to verify your account.

Option 1: Existing Accounts Only

Email Domain

• Users are granted full access to start submitting pre-authorizations immediately. 
• Users must have the same email domain as the admin.

Note: Users will not be able to utilize this method, unless the organization’s admin enabled this feature when the organization was created. If this option is not enabled, the admin. must manually add all new users.

Option 2: New Accounts Only

Verify by Patient Info. Cohere already has this information and therefore entering it does not violate HIPAA.

• Must have 5 member IDs and DOBs to verify by patient info. 
  * If a member ID is associated with additional dependents,  please use the member ID and DOB of the primary policy holder.

Option 3: Manual Verification

You may need to use this option in the case where auto-verification by email domain is not setup and you do not have member ID and date of birth information for 5 members at your practice.

In these situations, you should press the “verify manually” link at the bottom of the same page asking for member IDs. A Cohere team member will manually process this request and send an activation email once the account has been created.

• How to register for a Cohere account.pdf
  (1 MB)